Returns
Change of heart?
If you’re not entirely satisfied with your order, you may return items within 28 days.
![feather-returns Pinion returns](images/feather-returns-300x300.png)
This returns policy should be read alongside, and in addition to, our Terms and Conditions. Also see below, returns exclusions.
- If you want to return the item you have purchased, you must notify us by emailing hello@pinionwatches.com or by filling out the form below, up to 14 days after you receive the item.
- You then have a further 14 days actually to send the product back to us.
- Returned items should be unused and must be returned in along with original packaging and any enclosed documentation.
- A deduction can be made if the value of the item has been reduced as a result of you handling the goods more than was necessary.
- When you return a purchase, you need to ensure you use a secure and tracked method of delivery (i.e. Royal Mail Special Delivery, DHL, FEDEX ).
- When Pinion Watch Company Ltd have received the returned item, it will be inspected before a refund is given.
- Pinion Watch Company Ltd will then process a refund which will take no longer than 14 days after it receives the returned item.
- The refund is issued to the original payment method used to pay for the item. Note, it may take a further seven days for the refund to appear back on your card.
- For customers in the UK, EU: If there was a delivery charge for the item at the time of purchase, this is also refunded.
- A delivery refund does not apply to any purchases outside of the UK and EU.
- The addresss to send your purchase back to Pinion is:
Piers Berry
PWC Returns
Old Well
Kidmore Lane
Kidmore End
Oxon. RG4 9AX
United Kingdom
Returns exclusions
The following items cannot be returned, unless there is a manufacturing fault:
– Any product that has been personalised (I.e engraving) at the time of ordering.
– MBC70 – limited to members who pre-ordered the watch and paid the introductory price of £750.